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POPULAR QUESTIONS
Frequently asked questions from support
Frequently
asked
questions on kitchen and bathroom design and remodeling
services
shipping worldwide
We offer reliable international shipping to bring our bespoke kitchens to your door, no matter where you are.
14 days return
Enjoy peace of mind with our hassle-free 14-day return policy on eligible items.
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Pre-Construction
Can I meet with you for free before paying a retainer?
Yes, we offer a complimentary initial consultation to discuss your project and answer any questions before you commit.
Can you give me an estimate before paying a retainer?
Yes, we can provide a preliminary estimate based on your project details before you pay a retainer.
How are you different & who’s your competition?
We stand out with our bespoke craftsmanship, personalized service, and attention to detail. Our main competition includes other high-end kitchen design companies, but our commitment to quality and customer satisfaction sets us apart.
How much is my remodel going to cost?
The cost of your remodel will depend on the project's size, materials, and complexity. We'll provide a detailed estimate after discussing your specific needs and preferences.
I want to add cabinets to my existing kitchen. Can you match the finish?
Yes, we can match the finish of your existing cabinets to ensure a seamless and cohesive look in your kitchen.
What should I be doing before we meet?
Before our meeting, consider gathering inspiration, defining your budget, and identifying your key priorities and requirements for your kitchen remodel. This preparation will help us better understand your vision and needs.
What should I bring with me to the initial in showroom consultation?
Please bring any inspiration photos, a rough layout of your kitchen, measurements, and a list of your must-haves and preferences. This information will help us create a design that aligns with your vision.
Who does the layout & space planning for my remodel project?
Our experienced design team will handle the layout and space planning for your remodel, ensuring a functional and aesthetically pleasing kitchen tailored to your needs.
Why do you charge a design retainer?
We charge a design retainer to secure your commitment and to cover the time and resources our expert designers invest in creating a personalized, detailed plan for your kitchen remodel.
After The Contract Is Signed
How long does a typical kitchen remodel take?
A typical kitchen remodel usually takes between 6 to 12 weeks, depending on the project's complexity and scope.
Do my products have a warranty?
Yes, all our products come with a comprehensive warranty that covers defects in materials and workmanship, ensuring peace of mind and long-term satisfaction.
How long does it take my cabinets to be built?
The typical build time for custom cabinets is between 6 to 8 weeks, depending on the complexity and design details. We’ll provide a more accurate timeline based on your specific project.
What happens after I sign a contract?
After signing the contract, we’ll schedule a detailed design and planning phase, finalize your cabinet specifications, and set a timeline for production and installation. Our team will keep you informed throughout the process to ensure everything proceeds smoothly.
Who will be at my house while it’s being remodeled?
Our team of skilled professionals, including project managers, carpenters, and installers, will be on-site during the remodel. We ensure that each team member is experienced, respectful, and dedicated to delivering high-quality work.
What do we need to do before demolition day?
Before demolition day, please clear the area of personal items and furniture, remove any valuable or fragile objects, and ensure access to the workspace is unobstructed. We'll provide specific instructions to ensure a smooth and efficient process.
Miscellaneous
Why do you sell three lines of cabinetry?
We offer three lines of cabinetry to provide a range of options that cater to different styles, budgets, and needs. This variety ensures that we can meet diverse customer preferences while maintaining high quality and craftsmanship across all our offerings.
What are the best countertops for my kitchen?
The best countertops depend on your style, budget, and lifestyle needs. Popular options include:
Granite: Durable and stylish with natural patterns.
Quartz: Low-maintenance and highly customizable.
Marble: Elegant but requires more upkeep.
Butcher Block: Warm and practical for food preparation.
Laminate: Affordable and available in various designs.
We can help you choose the ideal countertop based on your preferences and kitchen usage.
What appliance brands do you recommend?
We recommend top brands known for their quality, reliability, and innovation, including:
Sub-Zero: Renowned for premium refrigeration and wine storage.
Wolf: Known for high-performance cooking appliances.
Bosch: Offers reliable and sleek dishwashers and appliances.
Miele: Features advanced, durable appliances with cutting-edge technology.
Viking: Provides robust, professional-grade kitchen appliances.
We can help you select appliances that fit your needs and complement your kitchen design.
What are your cabinets made of?
Our cabinets typically feature high-quality plywood for the carcases, ensuring durability and stability. The doors are crafted from real wood, offering a classic look and exceptional craftsmanship. This combination provides both strength and beauty for your kitchen.
How are my cabinets drawers built?
Our cabinet drawers are constructed from real oak wood, ensuring durability and a high-quality finish. They are designed with sturdy under-mount runners for smooth, silent operation and added strength.
Trade and Partners
We partner with leading suppliers and manufacturers to offer top-tier materials and appliances for your kitchen. Our furniture is sourced from renowned brands known for their craftsmanship and durability, while our appliance partners include industry leaders offering the latest technology and performance. These collaborations ensure that you receive high-quality, stylish, and reliable products that meet your exact specifications and elevate your kitchen experience.